Are Times

Please submit all resumes by 11:00 PM on 7/25/2011.

Complete Description:
Remedy Developer will serve as one of several technical resources for the District's Remedy 7.6 upgrade project. The candidate will work under the supervision of a Program Manager to upgrade all of the District's Remedy Services, including custom applications built using the Remedy ARS platform, to the Remedy 7.6.x version.

Responsibilities:
· Develops workflows, customizes, implements and maintains applications on ARS and remedy platform independently.

· Customizes ITSM 7.x application suite, develops independent applications on the AR System. Integrates with Application systems and troubleshooting Tier 3 level escalations.

· Creates designs and evaluates designs for peers adhering to development and QA standards and processes.

· Reports on assignments and environment health, automates manual tasks as required.

· Participates in adhoc assignments on the remedy and ARS platform related to event monitoring, integration and reporting.

· Codes, tests, debugs, implements, and documents moderately complex programs. Creates appropriate documentation in work assignments such as program code, and technical documentation.

· Designs systems and programs to meet complex business needs. Prepares detailed specifications from which programs are developed and coded. Ensures programs meet standards and technical specifications; performs technical analysis and component delivery.

· Gathers information from existing systems, analyzes program and time requirements. Assists project manager in preparing time estimates and justification for assigned tasks.

· Designs programs for projects or enhancements to existing programs.

· Writes specifications for programs of low to moderate complexity.

· Assists support and/or project personnel in resolving moderately complex program problems. Works with client and management to resolve issues and validate programming requirements within their areas of responsibility. Provides technical advice on complex programming.

· Develops test plans to verify logic of new or modified programs.

· Conducts quality assurance activities such as peer reviews.

· Creates appropriate documentation in work assignments such as program code, and technical documentation.

· Remains abreast of industry technical trends and new development to maintain current skills and remain current with industry standards.

· Experience with trouble-shooting any tier 3 escalation on the ARS platform (workflow, integration, mid-tier, database and other areas) and participate in the on-call rotation

Other Qualifications

· Programming skills

· Experience in Analytics, Java, Tomcat, Webservices, Remedy API programming

· Thorough knowledge and / or ITIL certification, Other BMC AR tools, ITSM certification

Behavior Characteristics:
Strong communication skills is highly desired.

Skill

Required / Desired

Amount of Experience

Expertise Rating

Remedy ARS 7.x and above

Required

5  Years

3 - Expert

Remedy ITSM 7.x and above

Required

5  Years

3 - Expert

Report Writer Administration

Required

3  Years

3 - Expert

OS/Network Administration

Required

3  Years

2 - Proficient

SQL DBA - Writing complex SQL statements

Desired

2  Years

2 - Proficient

Oracle Database Administration

Desired

2  Years

2 - Proficient

HD,IM,PM,SRM,CMDB Implementation Experience

Highly desired

2  Years

2 - Proficient

Knowledge of Java based web applications

Nice to have

2  Years

2 - Proficient

Experience with Remedy Platform major version upgrade

Highly desired

1  Years

2 - Proficient

Experience as Remedy Developer

Required

8  Years

3 - Expert

Question 1:
Must provide your own  laptop and PDA

Question 2:
Do you have EAD or Green Card or are you a US Citizen?

Question 3:
Does candidate understand that s/he may be required to stay "on call" for occasional after hours support. - please acknowledge.

Question 4:
There are no reimbursable expenses - please acknowledge.