Are Times

Remedy Administrator Level 2

Rate/Salary/ Description: $50/ hr – Contract 1099/

Start Date: 8/1/2011

Please submit all resume by 6:00pm on Wednesday 7/26/2011.

Complete Description:
Remedy Administrator will perform crucial configuration upgrade work in support of the District's Remedy 7.6 upgrade project. In addition to performing continued support for Remedy version 5.5 and version 7.1.

Candidate performs configuration work during the 7.6 upgrade project such as adding users, building new reports, extracting statistical data and performing minor to moderate system configuration updates on all Remedy applications during the 7.6 upgrade project.

Candidate will be tasked with system configuration support projects during the 7.6 upgrade of all Remedy ITSM Suite applications as well as some custom built applications. Candidate works closely with the Lead Remedy Consultant and Developers in support of the 7.6. upgrade project. Candidate will interact with and fulfill customer requests during the 7.6 upgrade project and therefore must have strong customer service skills.

Must have experience performing assessments on Remedy forms and modules in order to determine if their functioning conforms to customer's stated requirements.

Must have good understanding of service desk, change management and asset management standard work flow.

Must have experience performing QA analysis and running system tests on development output.

Experience developing system documentation is highly desired. Knowledge of ITIL v3 best practice method is desired.


Responsibilities:
• Perform system configuration upgrade tasks for Remedy Application solutions.
• Apply configuration enhancements on Remedy Applications during the upgrade and in the new environment while the 7.6 upgrade is underway.
• Work closely with developers to understand solutions in BMC Remedy Action Request System (ARS) up to 7.6 as well as ITSM suite, CMDB, SRM, Mid-Tier and related tools.
• As required during the system upgrade, provide expert guidance on migrating from earlier Remedy version to 7.5. Implement configuration tasks as needed to support the major version upgrade project.

Recommended Experience:
• At least 6 years total work experience.